IT Infrastructure

OUR MISSION

To enable organizations to generate Business Values by effectively administering different stages of design, delivery and support of IT Infrastructure programs & services with focus on Performance, Availability, Cost and Extensibility

OUR VALUE PROPOSITION

  • End-to-End expertise in Consulting & Managed Services in multi-platform and multi-vendor infrastructure landscape
  • Proven Infrastructure Technology management, Operations and Governance skills
  • Experience in handling heterogeneous set of tools and Infrastructure vendor products
  • Industrialized Approach -> Automation -> Productivity
  • Rich experience in niche areas like Storage & Network Virtualization, MFT, Mobility, Public & Private cloud etc.
  • Simplified Technology Transformation techniques

OUR METHODOLOGY

Continuous focus on Performance, Availability, Cost and Extensibility – PACE

OUR CAPABILITY

  • ITIL standardization leading to ISO 20000
  • Standardized Tool & Template based monitoring & maintenance methodologies
  • Delivery centres in Bangalore and Mumbai to provide assured services
  • More than 40 years of affluent experience and exposure across industry sectors

OUR OFFERINGS

  • Consulting, Implementation and Support services providing abilities to Design, Deploy and operate IT Infrastructure entities
  • IT Infrastructure consolidation, virtualization and transformation
  • Instilling continual process-improvement culture within the delivery organization for a smarter delivery

MONITORING

  • 24×7×365 monitoring of Network, Databases, Desktops, Servers, Storage, Email, Voice
  • Ticket Management
  • L1 Procedures
  • L2 Escalations

SERVICE DESK ACTIVITIES

  • 24×7×365 Services
  • Call / email management
  • Execute help desk procedures
  • Management of incidents
    • Act as a single point of contact
    • Act as an interface for other service support/management processes
    • Notifications - via emails, pagers and faxes
    • Keep Users / Customers informed of progress through Incident lifecycle
    • Distribute management information
    • Define SLAs, escalates & notifies and reports on compliance

OTHERS

  • Batch Operations & Scheduled jobs management
  • Software Currency Management

ASSET MANAGEMENT

  • Asset Discovery with Component Inventory
  • Software Currency Management

IMAC

  • Provisioning / De-Provisioning
  • Application packaging & Software Distribution
  • Access Control and Management

MAINTENANCE

  • Patch Notification & Implementation
  • Hotfixes
  • Service Packs
  • Standard DBA activities like update stats etc

CHANGE & CONFIGURATION CONTROL

  • Change & Configuration Control
  • Configuration Control

EVENT MANAGEMENT

  • Threshold Refining and management
  • Fix repeat alerts / eventsol

PLATFORM MANAGEMENT

  • Virtualization
  • Upgrades & Refresh
  • Rollouts
  • Test/Development refresh/recreate

BUILD, MIGRATION AND CONSOLIDATION SERVICES

  • Requirements Management
  • Datacenter consolidation
  • System & Database Migrations

SYSTEM ADMINISTRATION

  • Storage Administration
  • Messaging and AD Administration
  • System & Database Migrations
  • Network, Voice and Video Administration

COLLATERALS

Brief outline of the services we provide.

USE CASES

Click here to see all the use cases and their solutions provided by us

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Copyright © 2020 Skillmine Saudi Arabia for Communication and Information Technology. All Rights Reserved

حقوق النشر © 2020 شركة سكيلمين العربية السعودية للاتصالات وتقنية المعلومات جميع الحقوق محفوظة